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Comcastic or Not Comcastic? I'm Still Undecided

Started by Andrew Meyer · 1 year ago

As you know, yesterday I decided to bite the bullet and sign-up for Comcast high-speed Internet. Yesterdays episode with Comcast ended with a Live Chat with Joe (FYI: make Joe laugh and he will waive the $99 installation fee for new customers).

I was feeling great about making Joe laugh and saving $99, but I was still skeptical [...]SHARETHIS.addEntry({ ... Continue reading »

3 comments

  • shoewear

    9 months ago

    this is not correct information. all companies have their downfalls--and all co's have upset employees. as for our our speed on the interent.. we DO NOT CAP at 4---dont believe me?? check it for yourself...simply do a speed test at speakeasy.com and select the city that is closest to you. if your computer is slow...its probably b/c you need to clean it up. learn the facts b4 you babble about things of which you dont know. and if your that unhappy---move on....im sure we will be okay. and we will see you in 6 months when your special runs out with "the other guys"
    reply
  • Andrew Meyer

    9 months ago

    First, I've had Comcast for almost a year now and I have very little complaints. Their customer service reps extended my $33/month promotion in May for another six months. And, the uptime for Internet connection has been surprisingly high. I can't remember when it hasn't been up.

    Second, I test my bandwidth often with CNET Bandwidth Meter, etc, quite often. My connection speed almost never gets above 2 mb/s. I should probably be irritated about not getting more than 2 mb/s, but I'm not since 2 mb/s is enough to stream video without delays on Hulu, YouTube, etc.

    Third, what's up with your baiting, edgy comment? I don't really get the angle your comment is coming from. Care to expand and clarify? Your use of "we" makes it sound like you are a Comcast employee, yet you leave an anonymous comment. Huh? Whatever.
    reply
  • shoewear

    9 months ago

    i use we b/c yes, i am an employee--and though i dont always agree with everything that may or may not go on at Comcast---i just want to make sure that the facts are correct. im happy to see that you are getting good service...for a lot of us...our customers are the most important part of our job. But for some..they could care less. I was simply saying...you can have a bad or good experience anywhere--and unfortunatly, yes it does depend on who you get on the phn or who the tech is that comes to your house. but its not just Comcast--that happens everywhere. comments are made anonymous--b/c id like to keep my job--and so would anyone else that may comment on here for that matter. its a great co. to work for, if you love what you do, and if you are able to put your heart into your work. i just wish everyone here realized that our customers are the reason why we have a roof over our heads and gas in our cars..and food for our families. thats all i was trying to say. each person's experience will be different.
    reply

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